AG WebWorx is a WordPress design and development studio in Baggao, Cagayan, Philippines (registered business name, DTI no. 6395984). We run agwebworx.com and work with clients around the world. For the personal data described here, we are the controller: we decide how and why it is used.
Questions or requests about your data: c••••••@•••••••••.com, or use our contact page.
2. What we collect
What you send us
Quick brief form: your name, email, company or website, and your answers about the project (service, budget, timeline, details).
Chat on this site: your messages, and any name, email or phone number you choose to type.
Booking a call: the name, email and answers you give in Calendly.
Email, WhatsApp, Facebook or Upwork messages: whatever you write to us there.
What we collect automatically
Where you came from: campaign tags (UTM), a Google ad click id, the first page you landed on and the referring site, kept for 90 days so we know which channels bring enquiries.
Analytics (see Cookies below): pages viewed, device, browser and approximate location (Google Analytics), and recordings of how the page was used, such as clicks, scrolling and mouse movement (Microsoft Clarity). Clarity hides what you type in form fields.
Advertising (see Cookies below): the Meta Pixel notes that you visited pages on this site and actions such as sending a brief or booking a call, so we can see which Facebook and Instagram ads bring enquiries and show our ads to people who visited. We do not send your name, email or anything you type to Meta. Meta may connect this to your Facebook or Instagram account under its own privacy policy.
Your visit before you write to us (see Cookies below): the pages you viewed on this site, how long you stayed on each, how far you scrolled and which buttons you pressed. It is kept in your own browser and sent to us only together with a brief, so we can answer it better. If you write to us and later come back, we see that you visited again and which pages you viewed. Never what you type.
Security data: IP address, browser details and spam checks, used to stop abuse of our forms and chat.
We do not ask for payment card numbers, government IDs or health information on this site. Please do not send them through the forms or chat.
3. How we use it
To reply to your enquiry, prepare a quote and book calls.
To deliver and support the work you hire us for, and to invoice it.
To see which pages and campaigns bring enquiries. Ad conversion events carry the page address only, never your name, email or anything you typed.
To keep the site secure and free of spam.
Our legal bases are your consent (analytics and advertising, in the EU, the UK and Switzerland), our legitimate interest in measuring our site and ads (elsewhere, where you can opt out at any time), our legitimate interest in running and protecting the studio, steps you ask for before a contract, and the contract itself once you hire us. We never sell or rent your personal data, and we make no automated decisions with legal or similar effects about you.
4. Our AI chat assistant
The chat on this site is an AI assistant that answers questions about our services from the content of this site. Replies are written by Claude, a model made by Anthropic, so your messages are sent to Anthropic to produce each reply. Anthropic does not use these conversations to train its models.
We save chat conversations so a person on our team can read them and follow up. When someone from the team is online, they can join the chat and reply in person. Spam and abuse checks use a scrambled (hashed) version of your IP address, never the address itself. The open conversation is kept in your browser tab only and is cleared when you close it.
5. Who helps us process it
We use a small number of trusted providers. Each one handles only what it needs for its job, under its own privacy terms.
Provider
What for
Hostinger
Hosting this website, its database and its content delivery network
Cloudflare Turnstile
Checking that forms and chat are used by people, not bots
Google
Analytics, measuring ad conversions, the map on our contact page, and our email
Microsoft Clarity
Session recordings and heatmaps of how pages are used, when analytics is on (see Cookies)
Calendly
Booking calls
Anthropic
Writing the replies of the AI chat assistant
Supabase and Vercel
Hosting our own client system, where enquiries, projects and invoices are kept
Slack
Internal alerts to our team when a new enquiry arrives
Meta (Facebook, Instagram, Messenger, WhatsApp)
Messages you send to our Facebook Page or WhatsApp, including automatic first replies, and the Meta Pixel that measures our Facebook and Instagram ads, when advertising is on (see Cookies)
If you hire us through Upwork or pay through a payment provider named on your invoice, that platform also handles your data under its own policy.
6. Cookies and browser storage
Name
Set by
Purpose
Kept for
agw_consent
AG WebWorx
Remembers your cookie choice, or the default where you are (necessary)
6 months
agw_src
AG WebWorx
Remembers where your visit came from (campaign tags, landing page, referrer). Only with analytics on
90 days
agw_journey, agw_vid (browser storage)
AG WebWorx
The pages you viewed and a random visitor number, sent to us only with a brief. Only with analytics on
Until you clear it or withdraw consent
agw_lead, agw_has_lead
AG WebWorx
After you send a brief, lets us see that you came back and which pages you viewed. Only with analytics on
6 months
_ga, _ga_*
Google Analytics
Counts visits and pages viewed. Only with analytics on
Up to 2 years
_clck, _clsk, CLID
Microsoft Clarity
Links the pages of one visit for recordings and heatmaps. Only with analytics on
Up to 1 year
_fbp, _fbc
Meta Pixel
Measures visits that come from our Facebook and Instagram ads, and lets us show our ads to people who visited. Only with advertising on
Up to 90 days
Turnstile
Cloudflare
Spam check when you open a form or the chat
The session
Calendly
Calendly
Runs the booking window when you open it
Calendly's own settings
Chat state
AG WebWorx
Keeps your open chat in the browser tab
Until the tab is closed
In the EU, the EEA, the UK and Switzerland nothing that measures your visit runs until you choose “Accept all” or tick analytics or advertising under “Choose”. “Reject all” is just as easy and the site works the same. Everywhere else (for example the United States, Canada, Australia and the Philippines) analytics and advertising are on by default and the site shows no banner: you can turn them off at any time, and if your browser sends a Global Privacy Control signal we treat it as opting out. We work out which applies from your browser’s time zone. Change your mind at any time with “Cookie settings” at the bottom of every page: withdrawing removes these cookies and the stored pages at once. You can also block or delete cookies in your browser settings.
7. If we contacted you first
Sometimes we email a business about its website, for example when it has no website or the site is down. We use only business contact details that the business has published itself (its website, Google Business Profile or a public directory), and only to offer our services to that business. Reply “no thanks” or ask us to delete your details, and we will stop and remove them.
8. How long we keep it
Enquiries and chats that do not become a project: kept while they are useful for following up, then deleted or anonymised. You can ask us to delete them at any time.
Client and project records: kept for the length of the work and then for as long as tax and accounting laws require.
Spam and abuse checks: hashed IP counters reset after 24 hours.
Analytics: kept under Google Analytics' data retention settings. Clarity recordings are kept by Microsoft for up to 30 days, heatmaps for up to 13 months. Meta Pixel data is kept by Meta under its own retention policy.
Pages viewed before or after a brief: kept with your enquiry, for as long as the enquiry is kept.
9. Security
The site runs on HTTPS only. Forms are protected by security tokens, a bot check and rate limits, and only our team can sign in to the systems that hold your data. No system is perfectly secure, but if we learn of a breach that affects your data, we will tell you and the regulator as the law requires.
10. International transfers
We are based in the Philippines and our providers run servers in several countries, including the United States and the European Union. Your data may be processed in those places. Where the law requires it, transfers rely on safeguards such as the European Commission's standard contractual clauses.
11. Your rights
You can ask us to:
show you the personal data we hold about you, and give you a copy;
correct it, or delete it;
stop or limit how we use it, or object to a use;
withdraw consent you gave earlier, at any time.
These rights come from the Philippine Data Privacy Act of 2012, the GDPR and UK GDPR, California's privacy laws (CCPA/CPRA) and Australia's Privacy Act, depending on where you live. Email us and we will reply within 30 days. You can also complain to your data protection authority, such as the National Privacy Commission in the Philippines.
12. Children
This site and our services are for businesses. They are not meant for children under 16, and we do not knowingly collect their data. If you think a child has sent us personal data, tell us and we will delete it.
13. Changes to this policy
When our tools or the law change, we update this page and the date at the top. If a change affects how we use data you already gave us, we will tell you before it applies. Our terms of service cover the rest of how we work with you.
AG WebWorx provides WordPress design and development, custom web applications, SEO and website care and maintenance. The scope, deliverables, timeline and price of each engagement are set out in a written proposal or statement of work. If the proposal and these terms disagree, the proposal wins.
2. Quotes and payment
Prices shown on this site are starting points, not final quotes. Project work is confirmed by a written, fixed-price estimate. Payment terms (deposits, milestones, or monthly billing for care and SEO plans) are stated in the proposal. Care plans have no long-term lock-in and can be cancelled with 14 days’ notice.
3. Your part
You agree to provide content, feedback and access in good time, and confirm you have the rights to any materials you give us (text, images, logos, data).
4. Revisions and delivery
Reasonable revisions within the agreed scope are included. Work outside the agreed scope is quoted separately before we start it. Delivery dates are estimates given in good faith and can move with response times or scope changes.
5. Who owns the work
Once the work is paid in full, the final deliverables are yours: source files, logins and assets are handed over. Third-party assets and licensed components (themes, plugins, fonts, stock images) stay under their own licences, and our own pre-existing tools are licensed to you for use with the work.
6. Warranties and liability
We do the work with professional care and skill. To the extent the law allows, our total liability for any claim is limited to the fees paid for the engagement concerned, and we are not liable for indirect or consequential losses such as lost profits or data.
7. Ending an engagement
Either of us can end an engagement in writing. You pay for work completed up to the end date, and we hand over everything that has been paid for.
8. Privacy
How we handle personal data is explained in our privacy policy. When we work on your website, we process your visitors’ data only on your instructions and only to do the work.
9. Governing law
These terms are governed by the laws of the Republic of the Philippines.
10. Contact
Questions about these terms: c••••••@•••••••••.com, or use our contact page.
Your privacy, your choice
We use analytics and session recordings (Google Analytics and Microsoft Clarity) to see how the site is used, the Meta Pixel to measure our Facebook and Instagram ads, and we remember which pages you viewed so we can answer your brief better. Nothing runs unless you accept.They are on by default where you are. Turn any of them off here.Cookie details
